The 30-second version
- In 2016 a Nobel laureate told the world to stop training radiologists. There are more radiologists now than there were then, and the wait for an MRI is still measured in months.
- Everyone tells the ATM story half-finished. Teller jobs did rise, and are now projected to fall 13.2%. Cashiers are down roughly 700,000 since 2019 and still falling.
- But radiology is not retail, and the reason is demand, not prestige. Retail demand is roughly fixed, so faster checkout means fewer checkers. Imaging demand is nowhere close to met. Free capacity in a system with a backlog gets absorbed, not shed.
- In one BLS projection round, office administration sheds 752,100 jobs while health care adds 2.2 million, about 37% of all new jobs in the economy. The work is moving, not vanishing. The fear is aimed at the wrong target.
Ten years ago a Nobel laureate told the world to stop training radiologists. I am a radiologist. I am still here, and so is everyone I trained with, and the waiting list for an MRI in this country is still months long. That gap between the prediction and the reality is worth understanding, because we are about to make the same category of mistake again.
In 2016, Geoffrey Hinton stood at a seminar in Toronto and said that anyone working as a radiologist was "like the coyote that's already over the edge of the cliff" and had not yet looked down. He said people should stop training radiologists immediately, because deep learning would beat them within five years. He is one of the most important scientists of the century and he was not being cynical. He genuinely believed it.
Medical students believed it too. Some of them changed their plans.
Here is where things actually landed. The number of practicing radiologists in the United States rose 12% between 2010 and 2022, from 34,328 to 38,306, which works out to a move from 11.1 to 11.5 radiologists per 100,000 people. One large midwestern academic medical center has reportedly grown its radiology staff by 55% since 2016, to roughly 400 radiologists, though that figure comes from press reporting rather than a peer-reviewed source. Meanwhile, imaging volume kept climbing and turnaround times kept stretching. The prediction did not just miss. It missed in the opposite direction.
The interesting part is who is quoting the story now. Jensen Huang has spent the last year telling audiences at Davos and elsewhere that radiology is the proof that AI creates jobs rather than destroying them. I want to be careful here, because a lot of people have heard "Jensen Huang says AI is coming for radiology" and that is backwards; he is arguing the opposite. But his version has its own problem. He claims hospitals are hiring more radiologists because of AI. That causal story is not supported. Imaging volumes have been growing steadily for decades for reasons that have nothing to do with machine learning, and interpretation speed has barely moved. We are hiring because we are drowning, not because algorithms freed us up.
Both the doom version and the triumph version get radiology wrong in the same way. They treat the job as a task, and the task as the job.
What I think, and where this series is going
This is the first of three posts, and I want to state my position rather than meander toward it. I think this is the most opportune moment in my professional lifetime to change how care is actually delivered, and that almost nobody is arguing about the right thing. The public fight is over whether a model can out-read a human. What will actually decide whether patients are better off is whether we can finally match expertise to need.
Across the three posts, here is what I believe:
- The work redistributes rather than disappears. Health care cannot fill the jobs it already has. The fear of mass unemployment and the reality of a staffing crisis are unfolding in the same room, and the thing standing between them is retraining nobody has funded. That is this post.
- Triage becomes the organizing principle, and the pair outperforms either half, but only if the human is genuinely in the loop and somebody is monitoring the machine forever. That is the second post, on what the evidence actually shows.
- Reach matters more than accuracy, and patients level up the most. The knowledge asymmetry that defined the exam room for a century is closing from the patient's side, whether or not medicine approves. That is the third.
None of it is inevitable. It is a choice about what we build, not a forecast we are waiting on.
The ATM story, and the half of it nobody tells
Whenever this argument comes up, someone brings up bank tellers. It is the most-cited analogy in the automation debate and it is worth getting right.
The economist James Bessen went and collected the data. As ATMs spread across the United States, the number of tellers needed to run an average urban branch fell from about 20 to 13 between 1988 and 2004. But a cheaper branch is a branch worth opening, so banks opened 43% more of them in urban areas. Total teller employment held steady and even rose. The remaining work shifted toward relationships and problem-solving, the parts a cash dispenser could not touch.
That is the version everyone tells. Here is the part that gets left out: it did not last. The Bureau of Labor Statistics now projects teller employment to keep falling, because online and mobile banking eventually automated not just the cash-handling task but most of the reasons to walk into a branch at all.
Cashiers are the sharper case, and it is worth being concrete, because people wave at self-checkout without ever citing a figure. In May 2019 there were roughly 3.60 million cashiers in the United States, one of the largest occupations here. By 2025 there were 3.11 million. The BLS projects 2.91 million by 2035, a further loss of 200,600 jobs and a 6.5% decline, still the largest projected drop of any occupation in the country. Tellers are on that same table now, projected to fall 13.2%.
That is close to 700,000 cashier jobs gone or going in fifteen years. Not zero. Not a myth. The largest.
So the two stories are not the same story, and the difference is the whole point. Tellers rose while machines handled part of the job and are only now sliding, decades later, once phones removed the reason to enter a branch at all. Cashiers are further down that same road: the scanner and the payment terminal took the core of the work, the customer absorbed the rest, and one attendant now watches six lanes where four people used to stand.
The real lesson is not "automation never displaces anyone." It is a lesson about how much of a job gets automated, and it has a shape.
So which part of the curve is radiology on? Before I answer that, there is a second half to the cashier story that the employment figures do not capture, and I notice it every single week.
I used to dread Costco. The checkout line was the thing you planned the trip around, the reason you talked yourself out of going. Now I walk through it. The scanners, the app, the reconfigured front end: the experience is dramatically better, for me and honestly for the person working there, who is solving problems instead of dragging four hundred items across a piece of glass. The company benefits, the customer benefits, and the work that remains is more interesting than the work that went.
Both things are true at once. The experience got much better and several hundred thousand of those jobs went away. I am not going to pretend otherwise to make my argument tidier.
But here is the structural difference, and it is the hinge of everything that follows. Retail demand is roughly fixed. There is a certain amount of shopping to be done in a week, so making checkout twice as fast means needing about half as many checkers. Imaging demand is not fixed, and it is nowhere close to met. There are scans sitting unread right now. There are people waiting four months for an MRI. There are patients whose scan will never be ordered at all because the queue makes ordering it pointless, and whose disease will therefore be found later than it should have been.
When you free capacity in a system with a fixed amount of work, you shed people. When you free capacity in a system drowning in unserved need, the capacity gets absorbed. Radiology is the second kind, and that is an argument about demand, not about how special radiologists are.
Which means the question that matters is not where we sit on that curve. It is how big the backlog is. So let me show you.
The constraint is not accuracy. It is capacity.
Almost every public argument about AI and radiology is an argument about accuracy: can the model see the nodule, can it beat the human. That is the wrong axis. Accuracy is not what is failing patients right now.
What is failing patients is that there is not enough of us, and there is more and more imaging.
A study of nearly 136 million imaging examinations across seven US health systems and all of Ontario found that between 2000 and 2016, CT use in older adults rose from 204 to 428 exams per 1,000 person-years, and MRI from 62 to 139. Both roughly doubled. Growth slowed in later years but never reversed. Over a broadly overlapping period, the number of radiologists per capita in this country moved by less than half a radiologist per 100,000 people.
And the people absorbing that gap are not doing well. In a survey of a large coalition of physician-owned US radiology practices, 46% of radiologists met criteria for burnout and only 27% reported professional fulfillment. Taking call was the strongest associated factor. That survey had a 20.6% response rate, which means burned-out people may have been more motivated to answer, so treat the exact number loosely. The direction is not in dispute by anyone who works in a reading room.
In England, a 2026 review reported a 30% shortfall in clinical radiologists, projected to reach 40% by 2028.
This is the actual problem. Not "can a machine see the lesion." It is that scans are sitting unread, MRI slots are months out, and the people reading are running on empty. If you frame AI as a contest for who is the better reader, you have not even engaged with the thing that is hurting patients.
And it is not only radiologists
Step back from imaging and the picture gets genuinely strange, because the thing everyone is afraid of is not the thing that is happening.
The staffing crisis in American health care is not approaching. It is here, it has been here for a decade, and it keeps getting worse. In the ASRT's 2025 staffing survey, the CT technologist vacancy rate reached an all-time high of 19.4%. MRI was 17.4%. Cardiovascular interventional technology, 17.4%. Every imaging discipline surveyed sat above its 2020 level. Two years earlier the radiographer vacancy rate had hit 18.1%, up from 6.2% in 2021. The survey drew 475 department managers, so hold the decimal points loosely, but nobody who runs a department needs a survey to know this.
Now read that next to the volume figures from earlier in this post. CT use in older adults doubled. The CT technologist vacancy rate is nearly one in five. Those two facts together describe a queue, and the queue is made of people.
Then look at what the government actually projects, from the same 2025–2035 release I have been quoting on cashiers. Private health care and social assistance is projected to add more than 2.2 million jobs, the most of any sector, accounting for roughly 37% of all new jobs in the entire economy. Healthcare support and healthcare practitioners are the two fastest-growing of all 22 major occupational groups, and together they are expected to supply almost a third of every new job created through 2035. Nurse practitioner is the single fastest-growing detailed occupation in the country, at 41%.
In that same release, the group projected to shrink fastest is office and administrative support, shedding 752,100 jobs, the largest decline of any major occupational group. The BLS attributes it in plain language to automation, including AI.
One government document, one projection round: office administration sheds three quarters of a million jobs while health care absorbs a third of all the new ones. That is not a story about work disappearing. It is a story about work moving.
I find the public conversation about this disorienting. I read that AI is about to leave people without jobs, and then I go to work in an industry that cannot fill the jobs it already has, where those unfilled positions are the direct reason somebody waits four months for a scan, and where the shortage has been deepening steadily since before large language models existed. The openings are posted. Where are the people?
So the question is not whether there is work. There is an enormous amount of work. The question is whether we are willing to move people toward it.
That requires being honest about which way things travel. Some roles genuinely are easier to automate, and cashiering is the clean case: what the customer needs is a fast, accurate, low-friction transaction, and a machine now delivers that well. Other roles are close to unautomatable on any near horizon, and they are disproportionately in health care. Turning a patient. Getting a difficult IV. Positioning someone who is in pain for a scan without hurting them more. Noticing that a person is frightened and doing something about it. Those are not knowledge tasks with a hands-on component. They are hands-on tasks with a knowledge component, and the order matters.
None of the moving happens by itself. Somebody has to fund the training pipelines, build bridges out of declining occupations into growing ones, and pay for the years in between. Enrollment in radiologic technology programs has been falling while the vacancies climb, which tells you the market signal is not reaching the people who could act on it. A labor market does not clear just because an economist can see that it ought to.
This is the part I would most like people to hear, because the fear is real and it is aimed at the wrong target. The jobs are not vanishing. They are relocating, into work that is harder to automate and, in most cases, more worth doing. What we owe people is the ladder to get there.
What this post does not tell you
Everything above is an argument about demand and labor. It is the argument I most want people to hear, because the fear is real and it is pointed at the wrong target. But it is also, deliberately, an argument that dodges the hardest question.
None of it tells you whether the technology actually works.
A staffing crisis is a reason to want a tool. It is not evidence that the tool is any good, and "we are desperate" is close to the worst frame available for a purchasing decision. There are real randomized trials now, some of them genuinely impressive. There is also a study in which very experienced radiologists went from scoring 82% of mammograms correctly to 46%. The difference was that the AI handed them the wrong answer.
That is the next post.
How this piece was built
I structured this on Randy Olson's And, But, Therefore framework, which keeps an argument from collapsing into a list of statistics. Every figure here was checked against the primary source, and where a survey is small or two datasets are not strictly comparable, I have said so in the text rather than hiding it in a footnote.
AI disclosure. The argument, the experience, and the point of view are mine. I worked with Claude (Anthropic) as a research and drafting partner: it verified every number against BLS tables, ASRT survey releases, and peer-reviewed sources, produced the four figures, and helped organize the draft. It corrected two things I had wrong going in, which I have left visible in the text: the 2016 prediction was Geoffrey Hinton's rather than Jensen Huang's, and my cashier figures were from a superseded BLS projection round. I reviewed every claim and citation before publishing.
References
- US Bureau of Labor Statistics. Employment projections: 2025–2035 summary. USDL-26-1422, August 27, 2026. bls.gov
- US Bureau of Labor Statistics. Occupations with the largest job declines, 2025 and projected 2035. bls.gov
- US Bureau of Labor Statistics. Occupational Employment and Wage Statistics, largest occupations, May 2019. bls.gov
- Bessen J. Toil and technology. Finance & Development (IMF), March 2015. imf.org
- American Society of Radiologic Technologists. 2025 Radiologic Sciences Staffing and Workplace Survey. asrt.org
- Smith-Bindman R, et al. Trends in use of medical imaging in US health care systems and in Ontario, Canada, 2000-2016. JAMA. 2019;322(9):843-856. doi:10.1001/jama.2019.11456
- Malhotra A, et al. The evolving US radiologist pipeline: trends in residency positions, resident workforce, and practicing radiologists per unit population. J Am Coll Radiol. 2026;23(8):1587-1592. doi:10.1016/j.jacr.2026.04.005
- Parikh JR, et al. Prevalence of burnout of radiologists in private practice. J Am Coll Radiol. 2023;20(7):712-718. doi:10.1016/j.jacr.2023.01.007
- Spalding A. A retrospective mixed-methods service evaluation of radiographer-led adult nephrostomy exchange service. Radiography. 2026;32(4S1):103316. doi:10.1016/j.radi.2025.103316
Peer-reviewed sources were located through PubMed and Consensus. Nothing in this post describes any individual patient or protected health information, and nothing here represents the position of my employer.